Steve’s Five Star Service Air Conditioning and Heating - Reviews

Saved the Day and Fixed Our AC

It is Sunday the 4th of July and Doug Kriezel From Steve's AC/Heating/Plumbing came out within 20 minutes and fixed the capacitor inside our condenser within 45 minutes to an hour. He was honest and transparent and even attempted to guide us through a few trouble shooting possibilities via phone prior to coming out. Would have been a hot and uncomfortable holiday for our family until Doug saved the day and fixed our AC. Thanks Doug for being our hero and bringing a smile to all of our faces on this holiday. We are grateful for you.

Long Time Customers

Thanks again Steve, we're long time customers and appreciate the attention to detail Doug gave our 2008 air conditioner. This is the exact reason I recommend your company, this level of service is getting harder & harder to find.

Mr. & Mrs. Comeau

Very Professional and Knowledgeable

I called Steve's when my ac went out. They were the only A/C service that had same day availability. John Z came out and figured out the issue with my AC right away. He came back the next day and replaced my control board. It's working great now. John was very professional and knowledgeable. I would definitely recommend their services!

These Guys are Great!

Needed to replace A/C. Got a quote from Blake. Competitive quote. Very professional. For the install, Anthony and Enrique arrived. Again, total professionals, very knowledgeable, install was terrific. These guys are great! Totally recommend!

Great to Have a Cool House Again

Just wanted to give a shout out to these guys. The phone receptionists are great. My service people were prompt, gave me a run down of all my options, and performed excellent service on my central A/C in my mobile home at reasonable industry prices. Great to have a cool house again with all this summer heat! I will be using these guys again for my home needs.

They Did a Great Job!

Richard and Jeremy just installed a new furnace and A/C. They did a great job! Quick & easy, they exactly know what they are doing. I highly recommend Steve's Five Star Service for your HVAC needs.

Look No Further for AC Repair!

Steve's Five Star is excellent, professional, timely, and delivers! I had been waiting on a lackluster competitor to come through with a part for almost a week - meaning almost a week of no AC during a heat wave. I turned to Steve's Five Star and they had the repair turned around in 2 days. John the repairman was courteous and knew his stuff. Look no further for an excellent provider on AC repair!

Very Trust-Worthy

So professional and knowledgeable. Very trust-worthy. They installed my parents' and my home's HVAC units with ease.

Nothing Short of Perfect

Our air conditioner went out about month ago and we hired Steve's to do a replacement and it was nothing short of perfect. Rich, Shawn, and Raul came out to swap our ac and they were awesome! They got the job done in a reasonable time frame and were extremely clean through the process. My new ac works much better than the old one and my electric bill has dropped dramatically! I will recommend this company to friends, family, or anyone just looking for a tune up.

Courteous, Knowledgeable and Respectful

I called Steve's yesterday at 12:30 with concern that my AC was working sporadically. I really thought I would be put on a waitlist. To my surprise a technician arrived at 1:00. He spent about 1 1/2 hours thoroughly checking the air filter, thermostat, coolant, vents and contacts. John diagnosed the problem and was able to repair my AC. He was courteous, knowledgeable and respectful. I would definitely call Steve's again if future service is needed and request John Wayne.

Great Customer Service

I had my A/C service today. Anthony did a great job! He was professional and pleasant. He explained to me what was needed and serviced . I will continue to use Steve's for all my A/C and plumbing issues. Great customer service.

Polite And Professional

Steve's is always 5 star service. Douglas came out and performed routine maintenance on my heater and AC system. He was polite and professional.

Excellent Service...Honest Techs

Excellent service. Explained every part of the service. No hidden charges or pressure to spend money on unneeded improvements. Honest techs. Family business.

6 Years and Still Great Service

Again .. 6 years now and still great service .. From installation of A/C n Heating unit to service calls to do checkups ..they still have the 5 STAR Service ..

Anthony has been our great tech the last few times .. What a great representation of a company .. A business is only as good as their employees.. Steve's 5 Star has earned this reputation!!

Thank you Anthony

Knowledgeable, Professional, and Courteous

Had our AC systems serviced today. John Zabatta was our service technician, and we had a very positive experience.

John is knowledgeable, professional and, courteous.

I give the service five stars.

Thank you!

Awesome Service

Just had John Z come out and look at our a/c. It was having some issues blowing warm air out. Of course it decided to start working before he arrived. I explained the problem and he went and checked out our system. He found that the stater fan was going bad and said that he noticed that whoever did the last repair on our capacitor didn't do it right. He explained what they did and that he corrected the issue.

That's another reason we don't use that particular company anymore because everytime they came out they always found something wrong and on top of all that they did crappy work. Probably why they had to change their business name.

Overall I am very pleased with John Z and the company's service. The company we normally use nowadays couldn't really give me a day they could come out due to staff shortage but Steve's said they could come out the next day and John Z was here at the beginning of the window they gave me. AWESOME! AWESOME, AWESONE! Thank you to all of you!

Absolutely Amazing...Took Care of Business Efficiently

John and Enrique from Steve's service were absolutely amazing. They took care of business efficiently and in a very timely manner. They were very friendly and I already recommended them to two of my neighbors.

Very Professional...Highly Recommend

Our a.c. unit went out and we called Steve's service they sent *Anthony* out to our residence he was on time and very polite he even asked for a broom to pick up the mess that came down from the addict .he was very professional and me and my husband highly recommend STEVE'S SERVICE for any of ur AC *heating*plumbing*drain cleaning problems.

We give them 5 stars thanks again Anthony

Friendly, Honest...Great Work

Highly recommend this company. John and Enrique were great! They were very friendly, honest and did great work and took the initiative to keep things moving forward throughout the process of fixing our furnace which we really appreciated. We would definitely call them back for service in the future,

Professional and Got the Job Done Quickly

Five stars to Martin Brody, service technician at Steve's Five Star Service! My family and I cannot thank him enough for coming out on Sunday morning to replace a leaking pressure relief valve on our water heater. Martin was very professional and got the job done quickly. Martin will be the first call if I have any future plumbing issues.

Courteous...Highly Recommend Them

Our AC unit stopped working and my husband called Steve's. They were here next day, and had the unit fixed within an hour. I was helped by Anthony who was courteous and wore a mask, due to Covid.

I really appreciated that I didn't have to ask him to wear a mask, he automatically did it and that made me feel safe. This is our second time we've reached out to Steve's and I would highly recommend them to anyone in need of service.

Great Work, On Time, Friendly

I'm in Ontario and I needed my old Air Conditioner tuned up, I called Steve's Five Star Service, and that exactly what I got ** 5 Stars ** ! Thank you Doug! great work, On time, friendly, and wearing his face mask! He did the Air Conditioner Tune-Up and I'll call him again in winter for the next tune up. I highly recommend Doug.

Quick To Respond, Fair Price, and Honest

Great service. Quick to respond, fair price and honest. John Z did a great job diagnosing and fixing my AC unit. This company is the best I have worked with in Rancho Cucamonga, always come through.

Very Pleased and Highly Recommend!

Steve's is the best! We had a leak in the cabinet where the furnace is. Doug was awesome, professional, took the time needed to locate the issues, and really knows what he's doing! Fixed the leak and everything works great!! Very pleased and highly recommend!

Highly Recommend this Company

In the recent storms this past month, I was faced with a leaking cealing in my hallway.

Called a roofer and he informed me that the seals in my AC unit were cracked causing the water damage in my home. I called Steve's 5 star and they set up an appointment. Omar was my tech professional and friendly. After doing the initial service check on the unit he informed me of other gaps that could cause a fire hazard. Omar took care of all the repairs promptly and even took pictures of the "before" & "after". He also followed up on the next storm to make sure there were no new leaks.

I highly recommend this company and will use them again in the future.

Extremely Effective Repairs

The service was great, the price was reasonable, and the repairs were extremely effective thanks for icy cold AC repair you guys. Highly recommended!

Great Service...Professional and Congenial

Great service. Blake was professional and congenial. He was able to solve my heating challenge quickly. I've dealt with Steve's several times and have always been ple

Excellent Service...Very Courteous and Professional

Oscar provided excellent service. Took care of the problem with the AC in a timely manner. Arrived within the window of time specified and was very courteous and professional.

Great Experience Overall and Very Affordable

Wonderful experience with Steve's five star service! Had a problem with me my furnace and had a technician named Blake come out and fixed it in a jiffy! Young kid with infinite wisdom! Great experience overall and very affordable.

Technician Was Courteous and Knowledgeable

The service technician was courteous and knowledgeable. He gave me a senior discount on my repair and offered to change the HVAC filters at no additional charge.

Fixed the Problem Quickly

My AC stopped working I had guests and the sent a technician out the next morning . He fixed the problem quickly and affordable . Thanks

Done in a Timely Manner, Polite, Informative

After getting 6 or 7 estimates by phone for a straightforward new garbage disposal installation, I went with Steve's. One company hung up on me, one only wanted to come out to "see" the install job, two companies were asking double what Steve's wanted and the other charged by the half hour. ( if their plumber dragged his feet you could imagine what that might have cost!). The quote was fair. The company local. The response was on time. The fellow wore booties to keep walking through the house clean. he was done in a timely manner, polite, informative and made sure to double check each connection for leaks. Would I use Steve's again? You bet.

My Septic/Plumbing System was Completed Promptly, Professionally, and Efficiently

Just a quick note to say how pleased I am with the service and technicians associated with your company. All work done today on my septic/plumbing systems was completed promptly, professionally, and efficiently.

Tyler was very polite, hard working, and a true professional. I appreciate his advice in regards to my particular home concerns. Clean-Up was excellent.

As promised, Thomas, the plasterer, showed up on time and completed his part of the job promptly and efficiently. His clean-Up was also well-done.

Thank you--it is rare to find a company that takes pride in its work.--

Hardworking, Efficient and Very Friendly

On Wednesday July 21st, Your techs installed a new a/c unit in my home.

Your workers were hardworking, efficient and very friendly.

I had a great experiance dealing with you and your company. I would highley recommend you!

Thanks Again!!

Quick response, knowledgeable and polite technician, and reasonable cost. Steve had our air conditioner up and running quickly. Greatly appreciated.

Fast service and quick response! Was able to figure out what was wrong quickly after another prior failed visit by another company.

When I called to make an appointment I was able to schedule it for the next day. Christian was able to diagnose and make the repair within 30 minutes. Couldn't ask for better customer service and repair work. Would refer them to anyone.

Had a new heat pump system installed. Andy, Daniel and Clay did a fantastic job. Install was quick, and painless (well, don’t ask my wallet). They cleaned up well, and most importantly they didn’t scuff or damage the walls inside. That prevented the release of the Karen, who is my wife, no not named Karen… but you all get the joke (help me).

Thanks guys for doing a great job!

John Zabatta was the best person - who’s a excellent Steve’s employee - Came on time, very professional, and he did an excellent job, servicing my heater and air conditioning… thank you John

Positive
Professionalism

Services
Cleaning

They knew what they were doing and did a great job.

Pure Excellence! Not only was James professional and nice, but he explained everything to me until I understood. I called them late in the afternoon. Their response time was quick and they were able to come out the next day. If U want your job done right CALL STEVE'S 5 STAR SERVICE and ask for JAMES!! We will Definitely be using them from now on.

Steve came out on time was very professional explained exactly what was wrong and fixed it I would definitely call them back and recommend them wholeheartedly

A technician "Chris U." came out to check our heater unit and he was very pleasant and professional. He was very clean and detailed oriented and answered all of my questions. Another good technician that represents well Steve's 5 Star Service.

I have used this company for the heating needs of rental properties and I had a very good experience replacing my home's 30 year old furnace. The estimator was responsive and helped us to get us the right furnace within our budget. The installers, Fernando & Andy, were on time, considerate and efficient. I recommend this company.

Our heater and air conditioner installers (Richard Z. and crew) did a great job. They arrived on time and completed the job in a timely manner.

My A/C stopped working out of nowhere. The unit was only 3 years old. Not only did this company come out and diagnose the problem, but they had it fixed in 10 mins and even checked to make sure the A/C was still under warranty! I would highly recommend them because they are legit and affordable.

Our technicians were Fern and Andy. When they arrived, I mixed up dates and had no idea they were coming. As I tried to make sense of the situation, Fern and Andy waited patiently and respectfully. It lasted about a half an hour and come to find out it was all my fault for mixing up the days. Again, Fern and Andy I apologize! They got to work and at first they gave me a end time for 3pm, which was more than fine. These guys wrapped it up by 1:30pm. They did an amazing job replacing and installing the new furnace and outdoor unit. Professional in every aspect from the impressive installation to the respectful attitude in which they worked with. They left taking all the old material as well as all the trash that was made leaving the area around the units cleaner than it was before they started! Very grateful for that! We will definitely rave to friends and neighbors about the excellent job they did in hopes more business may come their way because they truly deserve it!

I used Steve's service for my broken AC. IT IS AN OLD UNIT. Although things didn't turn out perfect initially, I talked with Steve personally and he completely resolved the situation above my expectations. I now have his personal cell phone if I need any further work OR a new system. I really appreciated the character and integrity of this owner!!!!

Friendly technician made the diagnosis in a speedy manner. He explained what the problem was with my thermostat and replaced the unit at a fair price.

I called Steve's 5 Star Service to fix our AC unit because it was no longer blowing cold air. I had contacted several places prior but they would not be able to come until two days and sometimes two weeks later. This was not the case with Steve's 5 Star Service.

I was able to book an appt. the same day, which was quite important since it was very hot outside. Enrique showed up, diagnosed the issue and resolved it all in a matter of minutes. The price was very reasonable as the unit was still under warranty.

Enrique was knowledgeable, friendly and followed up in a timely manner. Thank you for fixing our unit and allowing us to be cool again in the midst of this heat wave!

There's a reason why 5 Star is in the name of this company. Their outstanding and prompt service truly reflects it!

Great service from my technician- he came at 8am and the house was cool by 11am. Fair price and I was never "hustled" into spending more than was necessary. I'd call these guys again for sure.

We were having problems with our HVAC. It was no longer blowing out cold. Called Steve's 5 Star. Our tech came out Chris. He was outstanding. He explained everything that was going on with our unit. In our case it was a ceased fan motor. I had him maintenance the unit. I recommend getting their membership it takes 15percent off the bill. And they maintenance your HVAC and furnace for 2 years. I highly recommend this company.

Steves was great. They worked with us on price and gave us a fair deal. They also did a complete install of AC, Furnace and ducts in one day on one of the hottest days of the year! Fernando, Clayton and Arturo were professional and did an excellent job on the install!

Much more reasonably priced than another quote we got, and great work with a new HVAC system for us. Also we got a whole house fan from them, which has been good for us. Good honest people to work with.

First time using this company and I was very impressed. Completed work on my heater in a timely fashion. Fast and friendly service is their middle name. Definitely will recommend them to friends and family.

Just wanted to let you know we are very happy with the work performed by your employees.

Everything ran smoothly and they even managed to complete the entire job in one day...

Ahead of schedule.

Thanks. The Air Conditioning is working perfectly.

Sincerely,

Just wanted to say "Thank You" and let you know how much I appreciate the wonderful service you help to provide. Every time I call, you always see to it that im taken care of promptly.

Thanks Again

Charles, AC Service guy came, inspected and provided us an estimate of a full AC unit since our old AC unit was 28 years old and was completely damaged. Further use of that old AC could have caused some serious damages to the home. Charles provided an estimate that included new asbestos work too because the old one was asbestos duck work. Asbestos Abatement and an installation of full AC unit cost around $14000 to $15000. Price was fair compared to the other companies around this region. Thier solo brand is Carrier and it's competitive. It was 2 days work because of the installation of new duct work and they provided financing without interest for 60 months. The techs were very cautious about COVID precautions and kept clean around the area of installation. This was a big work for them.

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