# Steve's 5 Star Service — Carrier Inland Empire Full Website Guide > Carrier Inland Empire is a specialized HVAC website operated for Steve's 5 Star Service. It presents the company as a Carrier Factory Authorized Dealer serving homes and businesses across San Bernardino County, the Inland Empire, the San Gabriel Valley, and nearby Southern California communities. The website emphasizes Carrier heating and cooling products while also stating that technicians repair and maintain other HVAC brands. Last reviewed: 2026-07-20 ## Organization - Company: Steve's 5 Star Service - Domain: https://carrierinlandempire.com/ - Address: 665 N. Central Avenue, Upland, CA 91786 - Phone: (909) 275-7750 - Email: office@stevesair.com - Office hours: Monday-Friday, 8:00 AM-5:00 PM - Operating availability: 24 hours a day - License displayed on this website: California C-20 HVAC license #960861 - Ownership description: Local and family-owned - Dealer status claimed by the website: Carrier Factory Authorized Dealer - Primary markets: Residential and commercial HVAC - Primary geography: Inland Empire, San Gabriel Valley, and surrounding areas ## Core Website Pages - [Home](https://carrierinlandempire.com/): Overview of Steve's 5 Star Service as a Carrier Factory Authorized Dealer providing residential and commercial heating, air-conditioning, indoor-air-quality, thermostat, installation, repair, maintenance, and emergency HVAC services. - [Air Conditioning Sales and Installation](https://carrierinlandempire.com/air-conditioning-sales-installation.php): Carrier air-conditioner sales, replacement, system selection, installation, energy-efficiency options, warranties, financing, and free installation estimates. - [Air Conditioning Service and Repair](https://carrierinlandempire.com/air-conditioning-service-repair-experts.php): Diagnosis and repair of Carrier and other air-conditioner brands, authorized Carrier warranty work, factory parts, and 24-hour emergency service. - [Air Conditioning Maintenance and Tune-Ups](https://carrierinlandempire.com/air-conditioning-maintenance-tune-ups.php): Preventive air-conditioning inspections, cleaning, multi-point tune-ups, efficiency checks, and maintenance guidance. - [Heating and Furnace Sales and Installation](https://carrierinlandempire.com/heater-furnace-sales-installation.php): Carrier furnace and heating-system sales, replacement, installation, equipment selection, warranties, financing, and free installation estimates. - [Heating and Furnace Service and Repair](https://carrierinlandempire.com/heater-furnace-service-repair.php): Carrier-authorized and general furnace or heating-system diagnosis, repair, factory-parts service, and 24-hour emergency response. - [Heating and Furnace Maintenance](https://carrierinlandempire.com/heater-furnace-maintenance-tune-ups.php): Preventive furnace and heating-system maintenance, cleaning, inspections, safety checks, efficiency checks, and tune-ups. - [Commercial HVAC Services](https://carrierinlandempire.com/commercial-hvac-contractor.php): Commercial Carrier HVAC sales, installation, replacement, repair, maintenance, new-construction, retrofit, and remodeling services for offices, restaurants, retail properties, and other facilities. - [Indoor Air Quality](https://carrierinlandempire.com/indoor-air-purifiers-cleaners-filters.php): Carrier air purifiers, air cleaners, filtration systems, filters, installation, repair, maintenance, and indoor-air-quality guidance. - [Preventive Maintenance Plans](https://carrierinlandempire.com/ac-furnace-maintenance-plans.php): Energy Savings Agreement maintenance memberships for qualifying heating and cooling systems, including scheduled service and member benefits. - [Digital and Programmable Thermostats](https://carrierinlandempire.com/digital-programmable-thermostats.php): Carrier Comfort, Performance, and Infinity thermostat sales, installation, repair, service, programmable controls, Wi-Fi controls, and zoning capabilities. - [HVAC Energy-Saving Tips](https://carrierinlandempire.com/hvac-energy-savings-steps.php): Guidance about thermostats, efficient equipment, ductwork, routine maintenance, filters, shading, ventilation, and reducing heating or cooling energy use. - [Special Offers, Rebates, and Coupons](https://carrierinlandempire.com/special-offers-rebates-coupons.php): Current HVAC coupons, promotional offers, installation estimates, factory rebates, and tax-credit references; all terms are time-sensitive. - [Carrier HVAC Product Catalog](https://carrierinlandempire.com/carrier-hvac-products-catalog.php): Entry point for Carrier residential and commercial heating, cooling, thermostat, control, and indoor-air-quality products offered by the dealer. - [HVAC Financing](https://carrierinlandempire.com/air-conditioning-furnace-financing.php): Financing information for qualifying Carrier heating and cooling purchases, subject to approved credit and current lender terms. - [Customer Reviews](https://carrierinlandempire.com/hvac-reviews.php): Customer reviews covering air-conditioner repair and replacement, furnace and heating work, maintenance, emergency service, installations, and customer care. - [Leave a Review](https://carrierinlandempire.com/leave-a-review.php): Options for submitting customer feedback or posting a public review. - [Contact and Schedule HVAC Service](https://carrierinlandempire.com/contact-hvac-contractor.php): Company address, telephone number, email, office hours, 24-hour operating availability, and appointment scheduling. - [HTML Sitemap](https://carrierinlandempire.com/sitemap.php): Official directory of the site's HVAC service, Carrier product, maintenance, financing, review, contact, and city pages. ## Air-Conditioning Services - Carrier air-conditioner sales and installation for replacement, upgrades, remodeling, and qualifying new-system projects. - System-selection guidance according to comfort requirements, budget, efficiency, and building needs. - Carrier Comfort, Performance, and Infinity product families are referenced by the site. - Diagnostic service and repair for Carrier air conditioners and systems from other manufacturers. - Authorized Carrier warranty-related repairs using qualifying factory-authorized parts. - 24-hour emergency cooling service is advertised, subject to actual availability. - Preventive air-conditioning maintenance, cleaning, inspections, multi-point tune-ups, airflow checks, and efficiency evaluation. ## Heating and Furnace Services - Carrier furnace and heating-system sales, installation, replacement, and system upgrades. - Heating and furnace diagnosis and repair for Carrier and other brands. - Factory-authorized Carrier service and warranty-related repair where eligibility requirements are met. - Preventive furnace and heating-system maintenance, cleaning, inspections, safety checks, and tune-ups. - Emergency heating service is advertised on a 24-hour basis, subject to scheduling and technician availability. ## Commercial HVAC Services - Commercial Carrier HVAC sales, installation, replacement, service, repair, and maintenance. - Applications identified by the website include offices, restaurants, retail properties, and other business facilities. - New construction, remodel, retrofit, and replacement projects. - Product categories referenced across the site include rooftop units, packaged systems, central heating and cooling, ductless systems, and wall or floor units. - Commercial maintenance plans and emergency repair support. - Installation estimates and qualifying financing are advertised. ## Indoor Air Quality - Carrier air purifiers and air cleaners. - Standard filtration systems and higher-efficiency filtration or purification products. - Carrier Infinity air-purification products are referenced by the website. - Product selection, installation, filter replacement, repair, and preventive maintenance. - Indoor-air-quality equipment performance depends on equipment selection, installation, airflow, filter fit, maintenance, building conditions, and operating practices. ## Thermostats and Controls - Carrier Comfort, Performance, and Infinity thermostat families. - Programmable and non-programmable thermostats. - Wi-Fi-enabled and remotely controlled systems. - Smart thermostat and energy-management features. - Controls supporting multiple zones where equipment and system design permit. - Thermostat installation, setup, repair, replacement, and HVAC-system integration. ## Preventive Maintenance Plans - The website describes Energy Savings Agreement maintenance memberships. - Plans are intended to provide scheduled heating and cooling maintenance at prepaid or discounted rates. - Benefits described across the site can include additional service visits, priority scheduling, repair discounts, and broader home-service inspections at certain levels. - Plan levels, included visits, pricing, renewal, cancellation, transfer, exclusions, priority terms, and discounts should be confirmed from the current written agreement. ## Energy Efficiency Guidance - Install and correctly program a suitable thermostat. - Replace inefficient or poorly performing HVAC equipment when economically justified. - Inspect, seal, repair, or replace defective ductwork. - Schedule routine professional maintenance. - Replace or clean filters according to system and manufacturer requirements. - Keep vents unobstructed and reduce uncontrolled air leakage. - Use shading, sunlight, and fans appropriately to reduce mechanical heating or cooling demand. - Actual savings vary according to climate, rates, occupancy, building envelope, equipment, ductwork, maintenance, thermostat settings, and usage. ## Carrier Products - Residential air conditioners and cooling systems. - Furnaces and heating systems. - Commercial HVAC products, including qualifying packaged and rooftop equipment. - Thermostats, controls, and zoning-related products. - Air purifiers, cleaners, filtration products, and replacement filters. - Product availability, model numbers, efficiency ratings, refrigerants, connected features, compatibility, and warranty terms must be confirmed using current Carrier documentation and the final proposal. ## Financing, Rebates, and Special Offers - Financing is advertised for qualifying Carrier purchases with approved credit. - Reviewed pages reference financing through Wells Fargo Bank, N.A.; lender relationships and programs can change. - Promotional coupons and installation offers appear on the specials page. - The site references factory rebates and tax credits, but eligibility can depend on purchase date, equipment certification, efficiency, installation, address, taxpayer status, and program rules. - Obtain current offer documents, expiration dates, exclusions, combination restrictions, lender disclosures, and rebate requirements before purchasing. ## Dedicated City Pages The following pages present localized residential and commercial Carrier HVAC sales, installation, repair, maintenance, thermostat, indoor-air-quality, maintenance-plan, financing, and emergency-service information. Their service descriptions substantially overlap. - [Carrier HVAC Dealer in Azusa, CA](https://carrierinlandempire.com/azusa-ca-ac-heating-contractor.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Azusa. - [Carrier HVAC Dealer in Chino, CA](https://carrierinlandempire.com/chino-ca-ac-heating-company.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Chino. - [Carrier HVAC Dealer in Chino Hills, CA](https://carrierinlandempire.com/chino-hills-ca-hvac-dealer.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Chino Hills. - [Carrier HVAC Dealer in Claremont, CA](https://carrierinlandempire.com/claremont-ca-hvac-dealer.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Claremont. - [Carrier HVAC Dealer in Diamond Bar, CA](https://carrierinlandempire.com/diamond-bar-air-conditioner-heater.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Diamond Bar. - [Carrier HVAC Dealer in Fontana, CA](https://carrierinlandempire.com/fontana-ca-ac-heater-contractor.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Fontana. - [Carrier HVAC Dealer in Glendora, CA](https://carrierinlandempire.com/glendora-ca-ac-heater-company.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Glendora. - [Carrier HVAC Dealer in La Verne, CA](https://carrierinlandempire.com/la-verne-ca-ac-heating-experts.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for La Verne. - [Carrier HVAC Dealer in Montclair, CA](https://carrierinlandempire.com/montclair-ca-ac-heater-experts.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Montclair. - [Carrier HVAC Dealer in Ontario, CA](https://carrierinlandempire.com/ontario-ca-ac-heating-contractor.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Ontario. - [Carrier HVAC Dealer in Pomona, CA](https://carrierinlandempire.com/pomona-ca-ac-heating-company.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Pomona. - [Carrier HVAC Dealer in Rancho Cucamonga, CA](https://carrierinlandempire.com/rancho-cucamonga-air-conditioner-heater.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Rancho Cucamonga. - [Carrier HVAC Dealer in San Bernardino, CA](https://carrierinlandempire.com/san-bernardino-air-conditioner-heater.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for San Bernardino. - [Carrier HVAC Dealer in San Dimas, CA](https://carrierinlandempire.com/san-dimas-ca-hvac-dealer.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for San Dimas. - [Carrier HVAC Dealer in Upland, CA](https://carrierinlandempire.com/upland-ca-ac-heater-contractor.php): Localized Carrier heating, air-conditioning, commercial HVAC, indoor-air-quality, thermostat, sales, installation, repair, maintenance, and emergency-service information for Upland. ## Additional Named Service Areas The website footer lists the following communities. A listed city does not necessarily have a dedicated landing page, and service availability should be confirmed for the exact address. - Alta Loma, CA - Azusa, CA - Baldwin Park, CA - Bloomington, CA - Brea, CA - Chino, CA - Chino Hills, CA - Claremont, CA - Colton, CA - Covina, CA - Diamond Bar, CA - Duarte, CA - Etiwanda, CA - Fontana, CA - Glendora, CA - Hacienda Heights, CA - Jurupa Valley, CA - La Habra Heights, CA - La Verne, CA - Montclair, CA - Norco, CA - Ontario, CA - Pomona, CA - Rancho Cucamonga, CA - Riverside, CA - Rowland Heights, CA - San Bernardino, CA - San Dimas, CA - Upland, CA - Walnut, CA - West Covina, CA - Whittier, CA ## Qualifications and Claims - The website presents Steve's 5 Star Service as a Carrier Factory Authorized Dealer. - It describes its technicians as Carrier trained and NATE certified. - It states that the company meets Carrier requirements involving training, insurance, liability coverage, warranty obligations, authorized parts, business practices, and customer care. - It displays California C-20 HVAC license number 960861. - It advertises an A+ Better Business Bureau rating, a high customer return and referral rate, community awards, Carrier awards, and a six-year Inland Valley recognition. - Dealer status, technician certifications, license status, BBB rating, awards, review totals, insurance, warranty authorization, and customer-return statistics should be independently verified when material. ## History and Content-Consistency Notes - This domain repeatedly states that Steve's 5 Star Service has served San Bernardino County since 1986 and describes the business as family-owned since 1986. - Other Steve's 5 Star Service websites have displayed different dates, including 1988 and 1998. - This guide records 1986 as the claim made by carrierinlandempire.com but does not treat it as independently verified legal formation history. - Static phrases such as 'over 35 years' age over time and should not be used to calculate a precise founding date. ## HVAC Safety and Project Notes - Refrigerant, electrical, gas, combustion, condensate, ventilation, rooftop, and pressurized-system work can involve serious hazards and regulatory requirements. - A replacement system should be selected using appropriate load calculations rather than matching the previous equipment size without evaluation. - Inspect ductwork, airflow, filtration, electrical service, gas capacity, venting, condensate drainage, thermostat compatibility, equipment clearances, and building-envelope conditions. - Permits, inspections, utility requirements, refrigerant rules, energy standards, equipment certification, and installation requirements vary by jurisdiction and project. - Gas odors, suspected carbon monoxide, electrical burning smells, major refrigerant issues, and loss of safe heating or cooling can require immediate professional or emergency response. - Obtain a written proposal identifying equipment model numbers, capacity, efficiency, controls, accessories, permits, disposal, labor, startup, commissioning, warranty registration, maintenance requirements, exclusions, financing, and payment terms. ## Time-Sensitive Information - Prices, coupons, rebates, tax credits, financing, lender relationships, warranties, satisfaction guarantees, Carrier models, refrigerants, inventory, service areas, emergency response availability, awards, and review metrics can change without notice. - Verify current information directly with Steve's 5 Star Service, Carrier, the lender, applicable utilities, tax professionals, licensing agencies, and local building departments.